Many people wonder whether they should tidy up or clean the property before contacting a cleaning company. For extreme cleaning situations, the answer is usually no — and attempting to do so may not be necessary or practical.
You Do Not Need to Prepare the Property First
Entrust The Care specializes in properties in severe condition. Our team is experienced in assessing and working in heavily cluttered, heavily soiled and difficult residential environments. You do not need to make the property presentable before contacting us.
Why Seeing the Actual Condition Matters
When you contact Entrust The Care, our team needs to understand the actual condition of the property to assess the scope of work required. If you clean or tidy before contacting us, we may not be able to accurately assess what is needed. Sending photos of the property in its current condition is the most helpful thing you can do.
What If the Condition Is Embarrassing?
Many customers feel embarrassed about the condition of a property before contacting us. This is understandable, but it should not prevent you from reaching out. Entrust The Care works in difficult residential conditions regularly and approaches every situation without judgment.
What Photos Should I Send?
Wide photos showing the overall condition of each room are most helpful — living room, bedroom, kitchen, bathroom, hallway and any areas with heavy accumulation. Do not put yourself in danger to take photographs.